// Service 05
Offshore Setup & Support
Enterprise-grade IT capability at a small-business price. We set up and manage offshore development and support teams for you, with US-based oversight, so you get skilled people around the clock while keeping costs low.
- Drawing
- SRV-05
- Issued by
- Aspire Tech
- Status
- Approved
A Outcomes
What you can expect.
- Skilled IT and development capacity at a much lower cost than local hiring
- Round-the-clock support through follow-the-sun coverage
- A US-based manager accountable for quality and delivery
- Flexible team size that grows with your business
B Built for small-scale industry
Big-company IT, small-company budget.
Small businesses often can't afford a full IT team. Offshore support gives you that capability at a cost that makes sense.
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[MFG]
Small manufacturers
ERP, inventory and shop-floor systems supported without a full in-house IT department.
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[SVC]
Service businesses
Websites, booking systems, CRM and office IT kept running for a fraction of local staffing costs.
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[START]
Growing startups
A development team that scales up or down with your roadmap and runway.
C Cost savings
Where the savings come from.
- Lower salary and overhead costs than hiring locally
- No recruitment, office, hardware or benefits costs on your side
- Follow-the-sun coverage: work continues overnight and issues get fixed by morning
- Scale the team up or down month to month, with no long-term hiring risk
- One US-based point of contact, so you never manage offshore staff directly
D Engagement models
Three ways to work with an offshore team.
DEDICATED
Dedicated offshore team
Full-time developers, testers or support engineers who work only on your systems and report to you through our project manager.
Best for: Ongoing development or product work
SHARED
Shared support pool
Pay for the hours you use from a trained pool of engineers. This is the lowest-cost way to get L1/L2 support and maintenance.
Best for: Small businesses with variable workloads
BOT
Build-Operate-Transfer
We set up and run an offshore center for you, then hand over the team, processes and infrastructure when you are ready.
Best for: Companies planning their own offshore unit
E Setup process
From first call to a working team in weeks.
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01 · WEEK 1
Define
We map the roles, skills, working hours and budget you need, and agree on success metrics.
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02 · WEEK 2–4
Recruit
We shortlist and assess candidates. You interview and approve every team member.
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03 · INFRA
Set up
Secure workstations, VPN, access controls, tools and NDAs are put in place before day one.
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04 · KT
Transition
Structured knowledge transfer with documentation and shadowing, so nothing is lost.
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05 · ONGOING
Operate
Daily delivery under a US-based manager, with weekly reports and monthly reviews.
F Security & control
Offshore, but never out of sight.
- NDAs and IP-assignment agreements with every team member
- Secure, monitored workstations with no local data storage
- Role-based access, MFA and VPN-only connections to your systems
- Guaranteed working-hour overlap for meetings and urgent issues
? FAQ
Common questions.
Is offshore support suitable for a small business?
Yes. Offshore support is designed for exactly that. Through the shared support pool you only pay for the hours you use, so even very small companies get professional IT support on a modest budget.
How do you handle time-zone differences?
Every team keeps an agreed overlap with US Central hours for meetings and urgent issues. The time difference also means routine work and fixes can happen overnight.
Who manages the offshore team?
We do. You get a US-based project manager who assigns work, checks quality and reports to you, so you never have to manage people across borders yourself.
How quickly can a team start?
A shared support pool can start within 1–2 weeks. A dedicated team usually takes 3–5 weeks, depending on the roles and skills you need.
Is my data safe?
Yes. Team members sign NDAs and IP agreements, work on secured and monitored machines, and connect to your systems only through VPN with multi-factor authentication.
// Related services
// Next step
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